Refund Policy

1. Our promise, in one sentence

If you don't love your song, tell us within 30 days of delivery and we will refund your full payment — no questions asked, no forms to fight through.

2. Try a free revision first (optional)

Most songs that miss the mark are one small change away from perfect: a fact to fix, a different tempo, a different voice. Revisions are free and unlimited for 30 days after delivery, and you can request them yourself from your listening page — edit any lyric line, ask for changes, or switch the vocal.

Revisions are never a condition of a refund. You can skip straight to your money back at any time.

3. How to get a refund

Email [email protected] from the address you used at checkout, with a word like "refund" anywhere in the message. That's all we need — you don't have to explain anything.

We confirm every refund within 2 business days.

4. When the money arrives

Refunds go back to the original payment method. Depending on your bank or card issuer, the funds typically appear within 5–10 business days after our confirmation.

5. What the guarantee covers

Everything you paid for in the order: the song itself and every paid add-on (express delivery, second version, lyric sheet, lyric video, streaming release, karaoke version).

Express delivery has an extra rule in your favor: if we miss the express window, we refund the express fee automatically — you don't need to ask.

6. Your statutory rights

A personalized song is custom-made digital content, so in many jurisdictions the statutory 14-day right of withdrawal no longer applies once production has begun with your consent. Our voluntary guarantee above is deliberately broader than that statutory right, and it is the one we honor in practice. Nothing in this policy limits any rights that mandatory consumer law grants you.

7. Who you're dealing with

Songoria is operated by Katarzyna Górecka, Nowogrodzka 31, 00-511 Warszawa, Poland, tax ID (NIP): 7412060624. Contact: [email protected].