Terms of Service

This page is the contract between you and us when you order a song. We have tried to write it in plain language rather than legalese, because a contract you cannot read protects nobody. Where a sentence still sounds formal, it is because the law requires that particular wording.

Two other documents form part of this contract: our Refund Policy and our Privacy Policy. Read together, those three pages are the whole agreement between us. Nothing said in an advertisement, an email or a chat message overrides what is written here.

Songoria is a service operated by Katarzyna Górecka, Nowogrodzka 31, 00-511 Warszawa, Poland, tax identification number (NIP): 7412060624. We are a sole trader registered in Poland, and Polish law governs our business.

You can reach a human at [email protected]. We answer within two business days, and usually much sooner. That address is the right one for questions, complaints, refund requests and privacy matters alike - there is no separate queue you need to find.

You must be at least 18 years old and able to enter into a binding contract. You must be ordering as a private individual, for your own personal use or as a gift.

Our service is sold to consumers only. We do not sell to businesses, and we do not issue business invoices or apply VAT reverse charge. The statutory withdrawal rules in section 9 exist for consumers under EU law and apply to you.

You tell us about a person and an occasion through our questionnaire. We turn that into song lyrics, which you can read, edit and approve before you pay anything. Once you are happy with the words and have paid, we produce a finished song and deliver it to a private page where you can listen and download.

Your song is created with advanced AI technology: the words are written by a language model, and the music and singing voice are generated rather than recorded. The vocals are synthetic. The whole process is carried out by software - no human musician performs your song and no human songwriter writes your words. What you receive is newly generated for you - it is not a cover, a remix, or a reworking of an existing recording.

The synthetic voice does not imitate any identifiable real performer, and we decline requests to make it do so, however they are phrased. A song in the general manner of a genre is fine; a song built to sound like a particular named singer is not. We also use no biometric data, photographs or voice recordings of any person to create it.

The price you see at checkout is what you pay, in the currency shown, including every add-on you have ticked. There are no fees added afterwards. Where tax applies to your country it is included in the displayed price.

Your order becomes a contract when our payment provider confirms your payment and we send you a confirmation email. Until that moment you can abandon the process with no obligation whatsoever, and any lyrics we have written for you cost you nothing.

Payments are handled by Stripe. We never receive or store your card number - we see only that a payment succeeded, the amount, and the billing country. Stripe collects a billing address on our behalf because tax law requires us to establish where you are.

Promotional discounts apply to the prices displayed, cannot be combined with one another unless we say so explicitly, and are limited to one per customer. We may withdraw a promotion at any time, but never retroactively: a discount valid when you paid stays valid.

Standard delivery is within an hour of payment. Express delivery, if you buy it, is within 15 minutes of payment. Delivery means an email containing a link to your private listening page, from which you can play the song and download the audio file.

If we miss the express window we refund the express fee. Write to [email protected] and we will refund it with no questions asked and nothing for you to prove.

Delivery is digital only. We do not post physical media. Keep your own copy of the downloaded file: we host your song for you, but a service that exists today is not a promise of archival storage forever, and section 12 explains how long we keep things.

For 30 days after delivery you may ask us to change your song as many times as you like, at no cost. Send the request from your listening page or by email, telling us what is wrong - a name mispronounced, a fact we got backwards, a tempo that does not suit, a voice that is not right.

A revision is produced by the same automated process that made the original version, so it takes about as long as the original order rather than being instant. We will tell you if a request is one we cannot fulfil and why.

Asking for a revision is never a condition of getting a refund. If you would simply prefer your money back, section 8 applies and you may go straight there.

If you do not love your song, tell us within 30 days of delivery and we will refund everything you paid for that order, including add-ons. We do not ask why, we do not require you to accept a revision first, and there is no form to complete - an email saying you want a refund is enough.

This is a promise we make voluntarily, on top of whatever the law already gives you. It is deliberately more generous than our legal obligations. The full detail, including how quickly the money moves, is in our Refund Policy.

The only thing we ask is honesty. The guarantee is for people who are genuinely disappointed, not a way to obtain songs at no cost; we may decline it where someone has plainly ordered repeatedly with no intention of paying.

If you are a consumer in the EU or UK you normally have 14 days to withdraw from a distance contract without giving a reason. For custom-made digital content the law lets a seller exclude that right if the buyer agrees to production starting immediately.

We do not use that option. We do not ask you to give up your right of withdrawal and we do not rely on that exception.

Instead we give you more than the law requires: you have 30 days from delivery to change your mind without giving a reason and get back everything you paid - longer than the statutory 14 days, and counted from delivery rather than from purchase. The rules are in section 8, and that is what we apply in practice. Nothing in these terms removes any consumer right that cannot lawfully be removed.

When you have paid in full, the song is yours to use for any lawful purpose, worldwide and for good. Play it, download it, copy it, give it away, put it on any social platform with or without monetisation, use it at a wedding or in a shop, or build a business around it. If it earns money, that money is yours and we want none of it. There is no upgraded licence for us to sell you later, and whoever you give the song to has exactly the same freedoms. A gift is a real gift.

One honest note, true of AI-generated music everywhere and not only ours: in many countries music generated by a machine is not treated as a copyright work at all. That cuts both ways. Nobody else owns it either, and nothing stops you using it - but a broadly similar melody may exist elsewhere, and you should not assume you could stop somebody else from using one. Because the position differs from country to country, we give you these rights by contract rather than promising a copyright whose existence we cannot guarantee everywhere.

We will not use your song, your story or your name in our marketing without your explicit, separate consent. Section 13 describes the one arrangement where you can choose to give it.

The story you send us must be true so far as you know, and yours to tell. That matters most when the song is about somebody else: you are telling us private things about a real person, and you confirm you are entitled to share them.

How you use the finished song is your decision alone. We are not party to any dispute between you and a third party or an online platform arising from that use - including automated rights-matching systems, demonetisation, takedowns, account suspensions, or a complaint from somebody mentioned in the lyrics. If you are wrongly accused of infringement we will, on request, give you dated documentation of how and when your song was made, which is usually enough to resolve it.

We refuse orders that seek to harass, defame, threaten or humiliate anyone; that sexualise a minor in any way; that promote hatred against a group; that impersonate a real performer; or that are otherwise unlawful. If we become aware of such an order and refuse it, we refund it in full - we do not want the money.

You also agree not to attack the service itself: no attempts to break into accounts, overwhelm our systems, scrape the site wholesale, or resell access to it.

We host your listening page and audio file for at least 12 months after delivery, and in practice usually longer. After that we may remove stored audio to control costs, and we will email you first if we plan to.

Download your song and keep your own copy. It is yours permanently under section 10, but only a file in your own possession is genuinely permanent.

You can ask us to delete your story and your song at any time. Our Privacy Policy explains what happens then, and what we are obliged to keep regardless for accounting purposes.

From your listening page you may upload a video of the moment somebody hears their song. If we accept it, we refund your order in full and you keep the song. In exchange you grant us a worldwide, perpetual licence to use that video in our advertising, including paid social media campaigns. The full refund of your order is the payment for that licence - it is not a refund for withdrawal or under a warranty, and your rights under section 8 remain untouched.

Upload only footage you filmed yourself, in which every recognisable person is an adult and has agreed to appear and to its use in advertising. We do not accept footage showing children - regardless of whether you are their parent or guardian. This matters: once we run an advertisement, unwinding it is not simple.

We review each submission by hand and may decline without giving a reason - the video may simply not suit the campaign we are running. Being declined costs you nothing and takes nothing away, including your rights under section 8. We aim to review within a few days and to pay accepted refunds promptly after acceptance.

You may withdraw your consent for future use at any time by emailing [email protected]. We will stop using the video in new advertising, though we cannot always recall material already distributed on third-party platforms, and we do not ask for the refund back.

We are liable to you for failing to provide what you paid for, and nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else the law says cannot be limited. For consumers, mandatory national rules always take precedence over this section.

Beyond that, and to the extent the law allows: we are not liable for indirect or consequential loss, including lost profits, lost advertising or streaming revenue, or wasted expenditure; for decisions taken by third-party platforms; or for claims brought by people mentioned in a story you supplied.

Our total liability for any claim connected with an order is limited to the amount you paid for that order.

We provide the service with reasonable skill and care, but we do not promise the website will be available without interruption, nor that an AI-generated song will meet every subjective expectation. That is what the guarantee is for.

You can stop using the service at any time; there is no subscription and nothing to cancel.

We may decline future orders from someone who repeatedly breaches section 11, abuses the guarantee, or treats our staff abusively. Where we do, we will say so and refund anything outstanding. We will not withdraw a licence to a song you have already paid for.

Please complain to us first at [email protected]. We answer within two business days and most problems end there.

This contract is governed by Polish law. If you are a consumer resident elsewhere in the EU, you keep the protection of the mandatory consumer rules of your own country, and you may bring proceedings in your local courts.

Consumers may also use the European Commission’s online dispute resolution platform, or the alternative dispute resolution bodies available in Poland. Using them is voluntary, and going to court remains open to you.

We may update these terms as the service changes or the law does. The version in force when you place an order governs that order, whatever we publish afterwards, and the date at the top tells you which version you are reading.

If a change materially affects rights you already hold, we will tell you by email rather than relying on you noticing a new date on a page.

If any part of these terms proves unenforceable, the rest stays in force and the unenforceable part is treated as narrowed to whatever the law does permit.

Not enforcing something once does not waive our right to enforce it later. You may not transfer your rights under this contract to somebody else without our agreement, except that a song you have gifted stays validly gifted under section 10.

These terms are written in English. Where we publish a translation and the two disagree, the English version prevails for interpretation - except where mandatory law in your country requires otherwise, in which case your language governs.